FAQ

Am I able to amend my order once it's submitted?

No. Once 'submit order' is clicked, your order is sent immediately to our warehouse to process for delivery. You cannot then amend or cancel the order.


How do I return an item?

Hopefully you won't need to return an item, however, if you do, it is our aim to make this as simple as possible. By following the guidelines below you can help us help you when a product is not what you expected or faulty. 

Your statutory rights are not affected by this guidance. 

Under our 14 day money back guarantee you can return unwanted goods. Items should be unused in a saleable condition, with their original packaging and with all component parts and any promotional items received. You should include your invoice and a completed returns form. Call us on 0845 450 5147. 

Certain items are excluded from the guarantee. These include goods that are made to measure, cut or mixed to your requirements.


How do I return faulty items?

If you purchased the item less than 14 days ago you can return it under the 14 money back guarantee. Please make sure that you return all component parts and any promotional items received. You should include your invoice and a completed returns form. If the item has already been installed email us on returns@electricaldirectstore.com

If you purchased the item more than 14 days ago our aim is to get any problem put right as quickly as possible. In most instances we will offer to replace the item with the same or equivalent model. 

Firstly check if the manufacturer offers a helpline, repair or warranty service. Using this service may be the fastest way to get the problem fixed. 

If there is no warranty or repair service or you wish to return the faulty item, email returns@electricaldirectstore.com


How do I know my promotion code has been accepted?

You will see that the promotional discount has been applied in your trolley, A summary of the promotion will be displayed.


Can I track my order?

Yes. Once your item has been dispatched you will receive an email with the courier's details and your consignment number.

NOTE: Certain items cannot be tracked as they are dispatched directly from the supplier.


I have not heard of this brand, how can I be sure of the quality of the products?

All of the products supplied are sold to Electrical Wholesalers and installed by Professional Electricians all over the UK. Only brands with a proven track record of quality are supplied by The Electrical Direct Store.


When will my goods be delivered?

Our operating hours are 07.30 to 17.30 Monday to Friday. Orders are usually despatched within 24-48 hours and we exclusively use a “next day” courier service (UK Mail). We can upgrade the standard delivery service to “next day guaranteed”, “Saturday delivery”, pre-9am, or pre-10.30am ay tour request.


I can’t find what I’m looking for, can you source other products for me?

We are always looking to expand our product range if our customers demand it. We can source products from our extensive supply chain.